Terms & Conditions


All published prices are subject to change without notice.


Standard credit terms are Net 30 days. Open accounts will be established after approval by our Credit Department. Accounts not approved will be shipped C.O.D. IVRI accepts Visa, MasterCard, Discover and American Express.

Minimum Order

Minimum order is $10.00 Net billing. All orders under $10.00 must be paid C.O.D or by Credit Card.


Shipments will be made FOB shipping point unless otherwise specified. Truck shipments will be sent collect unless other arrangements are made. Orders may be picked up at our counter or a shipping and handling charge may be added to all shipments. IVRI will not accept claims from shortages once the shipment has been accepted. Claims for damaged goods should be filed with the carrier.


IVRI’s price unless otherwise agreed, is fixed, and does not include and IVRI is not responsible for, payment of any tax levied for sales, use, excise, value-added, goods and services, business (franchise or privilege) or any duties, charges, or other such taxes.


All shipments made by IVRI delivery trucks are subject to a fuel surcharge. Quoted delivery dates are based on the best estimates at the time of quotation or order placement. IVRI will make every effort to meet the expected schedules; however, IVRI assumes no liability for additional cost or damages resulting from late deliveries.

Non-Standard Products

Non-Standard material will be subject to manufacturer’s standard restock and handling fee and shall include all applicable freight charges. Some custom and non-standard products are non-returnable and may not be cancelable once the order has been processed.


Returned goods will only be accepted if shipping from our warehouse in error under special circumstances when accompanied by written approval. Returns will not be accepted without prior approval and will include the issuance of a Returned Goods Authorization Number. All returns must be shipped freight prepaid with the RGA Number, Invoice number, and PO number clearly marked on the outside of all cartons containing returned goods. All approved returns will be subject to a handling and/or re-stock charge and must be clean and suitable for re-sale.


All products distributed by IVRI carry only the original manufacturer’s warranty, and imply no specific guarantee of the suitability of the product for any given applications. Copies of the manufacturer’s warranty are available upon request.

Hours of Operation

Monday through Friday; 7:00 am – 5:00 pm Eastern Standard Time