Cancellation & Return Policy

Effective September 1, 2015 all material being returned or canceled will be subject to the following:
  • All material must be returned within 60 days of receipt of material
  • Stock material will be subject to a 15% restocking fee
  • Non-Standard material will be subject to manufacturer’s standard restock and handling fee and shall include all applicable freight charges. Some custom and non-standard products are non-returnable and may not be cancelable once the order has been processed. Cancellation of product prior to receiving material will be subject to those fees listed above
  • IVRI will not be responsible for the transporting of returned material back to the 400 Hill Street facility
  • Returned goods will only be accepted if shipping from our warehouse in error under special circumstances when accompanied by written approval. Returns will not be accepted without prior approval and will include the issuance of a Returned Goods Authorization Number. All returns must be shipped freight prepaid with the RGA Number, Invoice number, and PO number clearly marked on the outside of all cartons containing returned goods. All approved returns will be subject to a handling and/or re-stock charge and must be clean and suitable for re-sale
  • Credit will only be issued upon determination that the material is clean and free from all defects